FAQs & Troubleshooting

About Our Free Plan

Learn more about the Sellbrite free plan

Written by Holland Rocha
Updated over a week ago

How do I connect shipping carriers to my Sellbrite account?

Learn how to connect Fedex, UPS and USPS to your Sellbrite account.

Written by Michael Ugino
Updated over a week ago

How do I categorize my products?

Learn how to organize your products in Sellbrite with categories.

Written by Michael Ugino
Updated over a week ago

How can I edit my Sellbrite account information?

Learn more about the Account Info page in your Sellbrite account.

Written by Michael Ugino
Updated over a week ago

How do I cancel my Sellbrite subscription?

Written by Michael Ugino
Updated over a week ago

How to configure fulfillment options in Sellbrite

Learn how to configure various fulfillment options in Sellbrite.

Written by Michael Ugino
Updated over a week ago

How can I change my payment information?

Learn how to change your payment information.

Written by Michael Ugino
Updated over a week ago

How do I change my plan?

Learn how to change your subscription plan.

Written by Michael Ugino
Updated over a week ago

Add users & set permissions

Learn how to add multiple users and assign user permissions to your Sellbrite account.

Written by Michael Ugino
Updated over a week ago

Can I create separate users for my account?

Learn how to create new users and user permissions.

Written by Michael Ugino
Updated over a week ago

How do I change my password?

Learn how to change your Sellbrite password.

Written by Michael Ugino
Updated over a week ago

Inbox Notifications & Messages

Learn how inbox notifications and messages work in Sellbrite.

Written by Michael Ugino
Updated over a week ago

What is Sellbrite's API and do I need it?

Learn more about APIs, and what you can do with Sellbrite's API.

Written by Michael Ugino
Updated over a week ago

Credit Card Not Working

Learn why the credit card you are using to sign up for Sellbrite is not being accepted.

Written by Angela Forsyth
Updated over a week ago

Can I Add ASIN Numbers to My Products in Bulk?

Written by Michael Ugino
Updated over a week ago

Adding & Managing Product Variations

Learn how to add variations to a single product, as well as how to group single products together to form a variation product.

Written by Michael Ugino
Updated over a week ago

How to save your product spreadsheet as a CSV file

Learn how to convert product spreadsheets to a CSV format

Written by Michael Ugino
Updated over a week ago

Why do my UPCs look different in my Product CSV spreadsheet?

Learn how to properly format your UPC numbers with a CSV file.

Written by Michael Ugino
Updated over a week ago

Can Sellbrite Create Barcodes For My Products?

Written by Michael Ugino
Updated over a week ago

How do I export my inventory quantities from Sellbrite?

Learn how to export inventory data from your Sellbrite account.

Written by Michael Ugino
Updated over a week ago

How do I export a spreadsheet of my products?

Learn how to export a CSV file that contains all of your product data.

Written by Michael Ugino
Updated over a week ago

Why are my images rotated? Uploading Images taken via tablet or phone

Learn to upload images taken using a tablet or smart phone to Sellbrite.

Written by Michael Ugino
Updated over a week ago

Why do I need a "Size" for the parent of a variation listing?

Written by Angela Forsyth
Updated over a week ago

Can I create a bundle or kit of products?

Written by Michael Ugino
Updated over a week ago

Should I delete my Ended listings?

Written by Michael Ugino
Updated over a week ago

I manually linked my listings. Will my next listing import overwrite those links?

Written by Michael Ugino
Updated over a week ago

Can I print invoices for my shipments?

Written by Michael Ugino
Updated over a week ago

How do I get my FedEx meter number?

To connect your FedEx account to Sellbrite, you need to enter your FedEx meter. Here's how to find it.

Written by Michael Ugino
Updated over a week ago

Can Sellbrite work with my point of sale system?

Determine if Sellbrite can work with your POS.

Written by Michael Ugino
Updated over a week ago

What is the difference between Available, Reserved, and On Hand quantities?

Learn what each type of inventory means.

Written by Michael Ugino
Updated over a week ago

Why can't I see my FedEx SmartPost rates

Written by Michael Ugino
Updated over a week ago

How is Inventory adjusted based on orders?

Learn how inventory is adjusted in Sellbrite when orders are imported.

Written by Michael Ugino
Updated over a week ago

How to file an insurance claim on a shipment

Written by Michael Ugino
Updated over a week ago

How do customs fees work for international shipping?

Learn more about customs fees.

Written by Michael Ugino
Updated over a week ago

Does Sellbrite integrate with Quickbooks?

Written by Michael Ugino
Updated over a week ago

How do I request changes to incorrect data on an existing Amazon product page?

Learn how to contact Amazon to correct information on product pages.

Written by Michael Ugino
Updated over a week ago

Why Am I Overselling on Amazon?

Learn about ghost listings, and how to avoid them.

Written by Michael Ugino
Updated over a week ago

Amazon MFN Prime Orders

Learn how to fulfill Amazon Prime orders that are received in Sellbrite.

Written by Michael Ugino
Updated over a week ago

Can I sell a product that is not currently on Amazon's catalog?

Learn how to list to an existing Amazon listing.

Written by Michael Ugino
Updated over a week ago

Listing/Product data provided (and not provided) by Amazon

Learn what information Amazon provides upon listing import, and what they do not.

Written by Michael Ugino
Updated over a week ago

How do I change the handling time for my Amazon listings in Sellbrite?

Learn how to change your Amazon listing handling time.

Written by Michael Ugino
Updated over a week ago

Using FBA with Sellbrite

Learn how Sellbrite integrates with Fulfillment by Amazon (FBA).

Written by Michael Ugino
Updated over a week ago

Connecting your Amazon account

Learn the steps to connect your Amazon account to Sellbrite.

Written by Michael Ugino
Updated this week

How do I reconnect my Amazon channel?

Learn how to reconnect your Amazon channel when it is showing a disconnected status in Sellbrite.

Written by Michael Ugino
Updated over a week ago

Amazon International: Overview & FAQs

Learn how Sellbrite integrates with Amazon International marketplaces.

Written by Michael Ugino
Updated over a week ago

Amazon Quick FAQs

Written by Michael Ugino
Updated over a week ago

Amazon Common Errors

Learn how to avoid and correct errors you receive when creating Amazon listings.

Written by Michael Ugino
Updated over a week ago

eBay Guaranteed Delivery

Learn how to use eBay's Guaranteed Delivery options in Sellbrite.

Written by Michael Ugino
Updated over a week ago

How do I schedule eBay listings?

Learn how to schedule your Draft eBay listings to go live at some future date and time.

Written by Michael Ugino
Updated over a week ago

How to collect sales tax on eBay & how to use a Tax Table

Learn how to collect sales tax on your eBay listings, and when you should use eBay's Tax Table option.

Written by Michael Ugino
Updated over a week ago

Why does Sellbrite remove links from my eBay descriptions?

Written by Michael Ugino
Updated over a week ago

Editing eBay Listings

Learn how to edit your eBay listings from Sellbrite.

Written by Michael Ugino
Updated over a week ago

Can I add SKUs to my eBay listings from Sellbrite?

Written by Michael Ugino
Updated over a week ago

eBay Overview and FAQs

Learn how Sellbrite integrates with eBay.

Written by Michael Ugino
Updated over a week ago

eBay International overview & FAQs

Learn how Sellbrite integrates with eBay International marketplaces.

Written by Michael Ugino
Updated over a week ago

How do I renew my eBay token?

Learn how to renew your eBay token.

Written by Michael Ugino
Updated over a week ago

eBay common errors

Learn how to avoid and correct errors you receive when creating eBay listings.

Written by Michael Ugino
Updated over a week ago

Complying with eBay's Product-Based Shopping Experience

Learn how to meet eBay's new Product-Based Shopping Experience requirements using Sellbrite.

Written by Michael Ugino
Updated over a week ago

eBay Strike-Through Pricing

Learn how to use eBay's Strike-Through Pricing option in Sellbrite.

Written by Michael Ugino
Updated over a week ago

eBay Quick FAQs

Written by Michael Ugino
Updated over a week ago

Understanding Walmart Category Field Errors

Learn how to diagnose and correct Walmart listing errors

Written by Holland Rocha
Updated over a week ago

Defining Walmart listing statuses: Processing, Unpublished, and Retired

Learn about the different states of Walmart listings.

Written by Michael Ugino
Updated over a week ago

Walmart Promotions

Learn how to create and manage Walmart Promotions in Sellbrite.

Written by Michael Ugino
Updated over a week ago

Walmart common errors

Learn how to avoid and correct errors you receive when creating Walmart listings.

Written by Michael Ugino
Updated over a week ago

Walmart Quick FAQs

Written by Michael Ugino
Updated over a week ago

Onboarding process for Walmart.com

Learn about the Onboarding process for Walmart.com.

Written by Michael Ugino
Updated over a week ago

Apply to Sell on Walmart.com

Learn how to apply to sell on Walmart.com.

Written by Michael Ugino
Updated over a week ago

Walmart Returns

Learn how to refund and complete your returned Walmart orders.

Written by Michael Ugino
Updated over a week ago

Editing Etsy Listings

Learn how to edit your Etsy listings from Sellbrite.

Written by Angela Forsyth
Updated over a week ago

Why do my variation listings look different on Etsy?

Written by Angela Forsyth
Updated over a week ago

Etsy quick FAQs

Written by Michael Ugino
Updated over a week ago

Etsy Shipping Profiles

Learn how to setup Etsy Shipping Profiles in Sellbrite and use them for future listings.

Written by Michael Ugino
Updated over a week ago

Etsy Common Errors

Learn how to avoid and correct errors you receive when connecting Etsy or creating Etsy listings.

Written by Michael Ugino
Updated over a week ago

How To Sign Up For Google Merchant Center

Learn how to sign up for Google Merchant Center

Written by Holland Rocha
Updated over a week ago

Google Shopping Common Errors

Learn how to avoid and correct errors you receive when creating Google Shopping listings.

Written by Holland Rocha
Updated over a week ago

Getting Started with Google Shopping

Learn how to connect your Google Shopping channel to Sellbrite.

Written by Angela Forsyth
Updated over a week ago

Google Shopping Quick FAQs

Written by Holland Rocha
Updated over a week ago

Understanding the Different Google Destinations

Learn about the different Google services available with Sellbrite

Written by Holland Rocha
Updated over a week ago

Editing Shopify Listings

Learn how to edit your Shopify listings from Sellbrite.

Written by Angela Forsyth
Updated over a week ago

Deactivating FBA in Shopify

Learn why a Shopify store owner should disable FBA in their store, when using Sellbrite's FBA Integration.

Written by Michael Ugino
Updated over a week ago

Using "Shopify Locations" for multi-location inventory

Learn how to use Shopify Locations in Sellbrite.

Written by Michael Ugino
Updated over a week ago

Shopify Quick FAQs

Written by Michael Ugino
Updated over a week ago

Editing BigCommerce Listings

Learn how to edit your BigCommerce Listings from Sellbrite.

Written by Angela Forsyth
Updated over a week ago

Bigcommerce overview & quick FAQs

Learn more about how Sellbrite integrates with BigCommerce.

Written by Michael Ugino
Updated over a week ago

Using BigCommerce categories

Learn how to use BigCommerce categories when creating listings with Sellbrite.

Written by Michael Ugino
Updated over a week ago

Getting Your WooCommerce Account Connected

Learn how to fix what's causing connection issues with WooCommerce

Written by Holland Rocha
Updated over a week ago

How to confirm that your WooCommerce channel is connected to Sellbrite

Learn how to make sure your WooCommerce/Sellbrite connection is set up correctly.

Written by Michael Ugino
Updated over a week ago

Configuring your WooCommerce store and generating API keys

Learn how to prepare your WooCommerce products, configure your WooCommerce store, and generate the API keys needed to connect to Sellbrite.

Written by Michael Ugino
Updated over a week ago

Editing WooCommerce Products

Learn how to edit your WooCommerce products from Sellbrite.

Written by Michael Ugino
Updated over a week ago

Limitations of WooCommerce Products with Variations

Learn about a limitation in the WooCommerce API and how it affects products with variations.

Written by Michael Ugino
Updated over a week ago

WooCommerce Quick FAQs

Written by Michael Ugino
Updated over a week ago

Connecting your Newegg account to Sellbrite

Learn how to connect your Newegg account to Sellbrite.

Written by Michael Ugino
Updated over a week ago

Newegg Quick FAQs

Written by Michael Ugino
Updated over a week ago

Connecting your Sears account

Learn how to connect your Sears account to Sellbrite.

Written by Michael Ugino
Updated over a week ago

Sears Quick FAQs

Written by Michael Ugino
Updated over a week ago