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FAQs & Troubleshooting
FAQs & Troubleshooting
Answers to Common Questions and Issues
101 articles in this collection
Written by
Michael Ugino,
Holland Rocha,
and
Angela Forsyth
Sellbrite Settings
Locating your sales channel IDs
Learn how to locate account IDs for your various sales channels.
Written by
Holland Rocha
Updated over a week ago
How does Inventory Sync work?
Learn how Inventory Sync works and how it interacts with your listings
Written by
Holland Rocha
Updated over a week ago
About Our Free Plan
Learn more about the Sellbrite free plan
Written by
Holland Rocha
Updated over a week ago
Why is my sales channel disconnected from Sellbrite?
Written by
Holland Rocha
Updated over a week ago
How do I connect shipping carriers to my Sellbrite account?
Learn how to connect Fedex, UPS and USPS to your Sellbrite account.
Written by
Michael Ugino
Updated over a week ago
How do I categorize my products?
Learn how to organize your products in Sellbrite with categories.
Written by
Michael Ugino
Updated over a week ago
How can I edit my Sellbrite account information?
Learn more about the Account Info page in your Sellbrite account.
Written by
Michael Ugino
Updated over a week ago
How do I cancel my Sellbrite subscription?
Written by
Michael Ugino
Updated over a week ago
How to configure fulfillment options in Sellbrite
Learn how to configure various fulfillment options in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
How can I change my payment information?
Learn how to change your payment information.
Written by
Michael Ugino
Updated over a week ago
How do I change my plan?
Learn how to change your subscription plan.
Written by
Michael Ugino
Updated over a week ago
Add users & set permissions
Learn how to add multiple users and assign user permissions to your Sellbrite account.
Written by
Michael Ugino
Updated over a week ago
Can I create separate users for my account?
Learn how to create new users and user permissions.
Written by
Michael Ugino
Updated over a week ago
How do I change my password?
Learn how to change your Sellbrite password.
Written by
Michael Ugino
Updated over a week ago
Inbox Notifications & Messages
Learn how inbox notifications and messages work in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
What is Sellbrite's API and do I need it?
Learn more about APIs, and what you can do with Sellbrite's API.
Written by
Michael Ugino
Updated over a week ago
Credit Card Not Working
Learn why the credit card you are using to sign up for Sellbrite is not being accepted.
Written by
Angela Forsyth
Updated over a week ago
Products
Can I Add ASIN Numbers to My Products in Bulk?
Written by
Michael Ugino
Updated over a week ago
Adding & Managing Product Variations
Learn how to add variations to a single product, as well as how to group single products together to form a variation product.
Written by
Michael Ugino
Updated over a week ago
How to save your product spreadsheet as a CSV file
Learn how to convert product spreadsheets to a CSV format
Written by
Michael Ugino
Updated over a week ago
Why do my UPCs look different in my Product CSV spreadsheet?
Learn how to properly format your UPC numbers with a CSV file.
Written by
Michael Ugino
Updated over a week ago
Can Sellbrite Create Barcodes For My Products?
Written by
Michael Ugino
Updated over a week ago
How do I export my inventory quantities from Sellbrite?
Learn how to export inventory data from your Sellbrite account.
Written by
Michael Ugino
Updated over a week ago
How do I export a spreadsheet of my products?
Learn how to export a CSV file that contains all of your product data.
Written by
Michael Ugino
Updated over a week ago
Why are my images rotated? Uploading Images taken via tablet or phone
Learn to upload images taken using a tablet or smart phone to Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Why do I need a "Size" for the parent of a variation listing?
Written by
Angela Forsyth
Updated over a week ago
Can I create a bundle or kit of products?
Written by
Michael Ugino
Updated over a week ago
Listings
Should I delete my Ended listings?
Written by
Michael Ugino
Updated over a week ago
I manually linked my listings. Will my next listing import overwrite those links?
Written by
Michael Ugino
Updated over a week ago
Orders and Shipping
How do I get my FedEx meter number?
To connect your FedEx account to Sellbrite, you need to enter your FedEx meter. Here's how to find it.
Written by
Michael Ugino
Updated over a week ago
Can Sellbrite work with my point of sale system?
Determine if Sellbrite can work with your POS.
Written by
Michael Ugino
Updated over a week ago
What is the difference between Available, Reserved, and On Hand quantities?
Learn what each type of inventory means.
Written by
Michael Ugino
Updated over a week ago
Why can't I see my FedEx SmartPost rates
Written by
Michael Ugino
Updated over a week ago
How is Inventory adjusted based on orders?
Learn how inventory is adjusted in Sellbrite when orders are imported.
Written by
Michael Ugino
Updated over a week ago
How to file an insurance claim on a shipment
Written by
Michael Ugino
Updated over a week ago
How do customs fees work for international shipping?
Learn more about customs fees.
Written by
Michael Ugino
Updated over a week ago
Does Sellbrite integrate with Quickbooks?
Written by
Michael Ugino
Updated over a week ago
Amazon FAQs
How do I request changes to incorrect data on an existing Amazon product page?
Learn how to contact Amazon to correct information on product pages.
Written by
Michael Ugino
Updated over a week ago
Why Am I Overselling on Amazon?
Learn about ghost listings, and how to avoid them.
Written by
Michael Ugino
Updated over a week ago
Amazon MFN Prime Orders
Learn how to fulfill Amazon Prime orders that are received in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Can I sell a product that is not currently on Amazon's catalog?
Learn how to list to an existing Amazon listing.
Written by
Michael Ugino
Updated over a week ago
Listing/Product data provided (and not provided) by Amazon
Learn what information Amazon provides upon listing import, and what they do not.
Written by
Michael Ugino
Updated over a week ago
How do I change the handling time for my Amazon listings in Sellbrite?
Learn how to change your Amazon listing handling time.
Written by
Michael Ugino
Updated over a week ago
Using FBA with Sellbrite
Learn how Sellbrite integrates with Fulfillment by Amazon (FBA).
Written by
Michael Ugino
Updated over a week ago
Amazon Listing Templates
Learn about and how to use the various Listing Templates available for Amazon.
Written by
Michael Ugino
Updated over a week ago
Connecting your Amazon account
Learn the steps to connect your Amazon account to Sellbrite.
Written by
Michael Ugino
Updated over a week ago
How do I reconnect my Amazon channel?
Learn how to reconnect your Amazon channel when it is showing a disconnected status in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Amazon International: Overview & FAQs
Learn how Sellbrite integrates with Amazon International marketplaces.
Written by
Michael Ugino
Updated over a week ago
Amazon Quick FAQs
Written by
Michael Ugino
Updated over a week ago
Amazon Common Errors
Learn how to avoid and correct errors you receive when creating Amazon listings.
Written by
Michael Ugino
Updated over a week ago
eBay FAQs
Fixing your disconnected eBay account
Learn how to reconnect your eBay account if it becomes disconnected from Sellbrite
Written by
Holland Rocha
Updated over a week ago
eBay Guaranteed Delivery
Learn how to use eBay's Guaranteed Delivery options in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
eBay Listing Templates
Learn more about Listing Templates available for the eBay channel.
Written by
Michael Ugino
Updated over a week ago
How do I schedule eBay listings?
Learn how to schedule your Draft eBay listings to go live at some future date and time.
Written by
Michael Ugino
Updated over a week ago
How to collect sales tax on eBay & how to use a Tax Table
Learn how to collect sales tax on your eBay listings, and when you should use eBay's Tax Table option.
Written by
Michael Ugino
Updated over a week ago
eBay Listing Templates
Learn about and how to use the various Listing Templates available for eBay.
Written by
Michael Ugino
Updated over a week ago
Why does Sellbrite remove links from my eBay descriptions?
Written by
Michael Ugino
Updated over a week ago
Can I add SKUs to my eBay listings from Sellbrite?
Written by
Michael Ugino
Updated over a week ago
eBay Overview and FAQs
Learn how Sellbrite integrates with eBay.
Written by
Michael Ugino
Updated over a week ago
eBay International overview & FAQs
Learn how Sellbrite integrates with eBay International marketplaces.
Written by
Michael Ugino
Updated over a week ago
How do I renew my eBay token?
Learn how to renew your eBay token.
Written by
Michael Ugino
Updated over a week ago
eBay common errors
Learn how to avoid and correct errors you receive when creating eBay listings.
Written by
Michael Ugino
Updated over a week ago
eBay Strike-Through Pricing
Learn how to use eBay's Strike-Through Pricing option in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
eBay Quick FAQs
Written by
Michael Ugino
Updated over a week ago
Walmart FAQs
Understanding Walmart Category Field Errors
Learn how to diagnose and correct Walmart listing errors
Written by
Holland Rocha
Updated over a week ago
Defining Walmart listing statuses: Processing, Unpublished, and Retired
Learn about the different states of Walmart listings.
Written by
Michael Ugino
Updated over a week ago
Walmart Promotions
Learn how to create and manage Walmart Promotions in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Walmart common errors
Learn how to avoid and correct errors you receive when creating Walmart listings.
Written by
Michael Ugino
Updated over a week ago
Walmart Quick FAQs
Written by
Michael Ugino
Updated over a week ago
Onboarding process for Walmart.com
Learn about the Onboarding process for Walmart.com.
Written by
Michael Ugino
Updated over a week ago
Apply to Sell on Walmart.com
Learn how to apply to sell on Walmart.com.
Written by
Michael Ugino
Updated over a week ago
Walmart Returns
Learn how to refund and complete your returned Walmart orders.
Written by
Michael Ugino
Updated over a week ago
Walmart Listing Templates
Learn about and how to use the various Listing Templates available for Walmart.
Written by
Michael Ugino
Updated over a week ago
Etsy FAQs
Editing Etsy Listings
Learn how to edit your Etsy listings from Sellbrite.
Written by
Holland Rocha
Updated over a week ago
Why do my variation listings look different on Etsy?
Written by
Angela Forsyth
Updated over a week ago
Etsy quick FAQs
Written by
Michael Ugino
Updated over a week ago
Etsy Shipping Profiles
Learn how to setup Etsy Shipping Profiles in Sellbrite and use them for future listings.
Written by
Michael Ugino
Updated over a week ago
Etsy Common Errors
Learn how to avoid and correct errors you receive when connecting Etsy or creating Etsy listings.
Written by
Michael Ugino
Updated over a week ago
Etsy Listing Templates
Learn about and how to use Etsy Listing Templates.
Written by
Michael Ugino
Updated over a week ago
Google Shopping Actions FAQs
Editing Google Listings
Learn how to edit your Google listings from Sellbrite
Written by
Holland Rocha
Updated over a week ago
How To Sign Up For Google Merchant Center
Learn how to sign up for Google Merchant Center
Written by
Holland Rocha
Updated over a week ago
Google Shopping Common Errors
Learn how to avoid and correct errors you receive when creating Google Shopping listings.
Written by
Holland Rocha
Updated over a week ago
Getting Started with Buy on Google
Learn how to connect your Buy on Google channel to Sellbrite.
Written by
Holland Rocha
Updated over a week ago
Google Quick FAQs
Written by
Holland Rocha
Updated over a week ago
Understanding the Different Google Destinations
Learn about the different Google services available with Sellbrite
Written by
Holland Rocha
Updated over a week ago
WooCommerce FAQs
Connecting WooCommerce & Installing the Sellbrite Plugin
Learn how to install the Sellbrite WordPress plugin and connect your WooCommerce account to Sellbrite
Written by
Holland Rocha
Updated over a week ago
Configuring your WooCommerce store and preparing your products
Learn how to prepare your WooCommerce products and configure your WooCommerce store
Written by
Holland Rocha
Updated over a week ago
Editing WooCommerce Products
Learn how to update your WooCommerce products from Sellbrite.
Written by
Holland Rocha
Updated over a week ago
Limitations of WooCommerce Products with Variations
Learn about a limitation in the WooCommerce API and how it affects products with variations.
Written by
Michael Ugino
Updated over a week ago
WooCommerce Quick FAQs
Written by
Michael Ugino
Updated over a week ago
Shopify FAQs
Editing Shopify Listings
Learn how to edit your Shopify listings from Sellbrite.
Written by
Angela Forsyth
Updated over a week ago
Deactivating FBA in Shopify
Learn why a Shopify store owner should disable FBA in their store, when using Sellbrite's FBA Integration.
Written by
Michael Ugino
Updated over a week ago
Using "Shopify Locations" for multi-location inventory
Learn how to use Shopify Locations in Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Shopify Quick FAQs
Written by
Michael Ugino
Updated over a week ago
BigCommerce FAQs
Connect BigCommerce
Learn how to connect your BigCommerce store to Sellbrite
Written by
Holland Rocha
Updated over a week ago
Bigcommerce overview & quick FAQs
Learn more about how Sellbrite integrates with BigCommerce.
Written by
Michael Ugino
Updated over a week ago
Using BigCommerce categories
Learn how to use BigCommerce categories when creating listings with Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Newegg FAQs
Connecting your Newegg account to Sellbrite
Learn how to connect your Newegg account to Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Newegg Quick FAQs
Written by
Michael Ugino
Updated over a week ago
Sears FAQs
Connecting your Sears account
Learn how to connect your Sears account to Sellbrite.
Written by
Michael Ugino
Updated over a week ago
Sears Quick FAQs
Written by
Michael Ugino
Updated over a week ago