FAQs & Troubleshooting

Answers to Common Questions and Issues

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101 articles in this collection
Written by Holland Rocha
Sellbrite Settings

Locating your sales channel IDs

Learn how to locate account IDs for your various sales channels.
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Updated over a week ago

How does Inventory Sync work?

Learn how Inventory Sync works and how it interacts with your listings
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Updated over a week ago

About Our Free Plan

Learn more about the Sellbrite free plan
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Updated over a week ago

Why is my sales channel disconnected from Sellbrite?

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Written by Holland Rocha
Updated over a week ago

How do I connect shipping carriers to my Sellbrite account?

Learn how to connect Fedex, UPS and USPS to your Sellbrite account.
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Written by Holland Rocha
Updated over a week ago

How do I categorize my products?

Learn how to organize your products in Sellbrite with categories.
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Written by Holland Rocha
Updated over a week ago

How can I edit my Sellbrite account information?

Learn more about the Account Info page in your Sellbrite account.
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Written by Holland Rocha
Updated over a week ago

How do I cancel my Sellbrite subscription?

Learn how to cancel your Sellbrite account
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Written by Holland Rocha
Updated over a week ago

How to configure fulfillment options in Sellbrite

Learn how to configure various fulfillment options in Sellbrite.
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Written by Holland Rocha
Updated over a week ago

How can I change my payment information?

Learn how to change your payment information.
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Written by Holland Rocha
Updated over a week ago

How do I change my plan?

Learn how to change your subscription plan.
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Updated over a week ago

Add users & set permissions

Learn how to add multiple users and assign user permissions to your Sellbrite account.
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Written by Holland Rocha
Updated over a week ago

Can I create separate users for my account?

Learn how to create new users and user permissions.
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Updated over a week ago

How do I change my password?

Learn how to change your Sellbrite password.
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Written by Holland Rocha
Updated over a week ago

Inbox Notifications & Messages

Learn how inbox notifications and messages work in Sellbrite.
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Written by Holland Rocha
Updated over a week ago

What is Sellbrite's API and do I need it?

Learn more about APIs, and what you can do with Sellbrite's API.
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Written by Holland Rocha
Updated over a week ago

Credit Card Not Working

Learn why the credit card you are using to sign up for Sellbrite is not being accepted.
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Written by Holland Rocha
Updated over a week ago
Amazon FAQs

How do I request changes to incorrect data on an existing Amazon product page?

Learn how to contact Amazon to correct information on product pages.
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Written by Holland Rocha
Updated over a week ago

Why Am I Overselling on Amazon?

Learn about ghost listings, and how to avoid them.
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Written by Holland Rocha
Updated over a week ago

Amazon MFN Prime Orders

Learn how to fulfill Amazon Prime orders that are received in Sellbrite.
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Written by Holland Rocha
Updated over a week ago

Can I sell a product that is not currently on Amazon's catalog?

Learn how to list to an existing Amazon listing.
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Written by Holland Rocha
Updated over a week ago

Listing/Product data provided (and not provided) by Amazon

Learn what information Amazon provides upon listing import, and what they do not.
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Written by Holland Rocha
Updated over a week ago

How do I change the handling time for my Amazon listings in Sellbrite?

Learn how to change your Amazon listing handling time.
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Written by Holland Rocha
Updated over a week ago

Using FBA with Sellbrite

Learn how Sellbrite integrates with Fulfillment by Amazon (FBA).
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Written by Holland Rocha
Updated over a week ago

Amazon Listing Templates

Learn about and how to use the various Listing Templates available for Amazon.
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Written by Holland Rocha
Updated over a week ago

Connecting your Amazon account

Learn the steps to connect your Amazon account to Sellbrite.
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Written by Holland Rocha
Updated over a week ago

How do I reconnect my Amazon channel?

Learn how to reconnect your Amazon channel when it is showing a disconnected status in Sellbrite.
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Written by Holland Rocha
Updated over a week ago

Amazon International: Overview & FAQs

Learn how Sellbrite integrates with Amazon International marketplaces.
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Written by Holland Rocha
Updated over a week ago

Amazon Quick FAQs

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Updated over a week ago

Amazon Common Errors

Learn how to avoid and correct errors you receive when creating Amazon listings.
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Written by Holland Rocha
Updated over a week ago
eBay FAQs

Fixing your disconnected eBay account

Learn how to reconnect your eBay account if it becomes disconnected from Sellbrite
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Written by Holland Rocha
Updated over a week ago

eBay Guaranteed Delivery

Learn how to use eBay's Guaranteed Delivery options in Sellbrite.
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Written by Holland Rocha
Updated over a week ago

eBay Listing Templates

Learn more about Listing Templates available for the eBay channel.
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Updated over a week ago

How do I schedule eBay listings?

Learn how to schedule your Draft eBay listings to go live at some future date and time.
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Written by Holland Rocha
Updated over a week ago

How to collect sales tax on eBay & how to use a Tax Table

Learn how to collect sales tax on your eBay listings, and when you should use eBay's Tax Table option.
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Written by Holland Rocha
Updated over a week ago

eBay Listing Templates

Learn about and how to use the various Listing Templates available for eBay.
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Written by Holland Rocha
Updated over a week ago

Why does Sellbrite remove links from my eBay descriptions?

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Written by Holland Rocha
Updated over a week ago

Can I add SKUs to my eBay listings from Sellbrite?

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Written by Holland Rocha
Updated over a week ago

eBay Overview and FAQs

Learn how Sellbrite integrates with eBay.
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Written by Holland Rocha
Updated over a week ago

eBay International overview & FAQs

Learn how Sellbrite integrates with eBay International marketplaces.
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Written by Holland Rocha
Updated over a week ago

How do I renew my eBay token?

Learn how to renew your eBay token.
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Written by Holland Rocha
Updated over a week ago

eBay common errors

Learn how to avoid and correct errors you receive when creating eBay listings.
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Written by Holland Rocha
Updated over a week ago

eBay Strike-Through Pricing

Learn how to use eBay's Strike-Through Pricing option in Sellbrite.
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Written by Holland Rocha
Updated over a week ago

eBay Quick FAQs

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Written by Holland Rocha
Updated over a week ago