FAQs & Troubleshooting

Answers to Common Questions and Issues

Michael Ugino avatar Holland Rocha avatar Angela Forsyth avatar
95 articles in this collection
Written by Michael Ugino, Holland Rocha, and Angela Forsyth
Sellbrite Settings

About Our Free Plan

Learn more about the Sellbrite free plan
Holland Rocha avatar
Written by Holland Rocha
Updated over a week ago

How do I connect shipping carriers to my Sellbrite account?

Learn how to connect Fedex, UPS and USPS to your Sellbrite account.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I categorize my products?

Learn how to organize your products in Sellbrite with categories.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How can I edit my Sellbrite account information?

Learn more about the Account Info page in your Sellbrite account.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I cancel my Sellbrite subscription?

Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How to configure fulfillment options in Sellbrite

Learn how to configure various fulfillment options in Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How can I change my payment information?

Learn how to change your payment information.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I change my plan?

Learn how to change your subscription plan.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Add users & set permissions

Learn how to add multiple users and assign user permissions to your Sellbrite account.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Can I create separate users for my account?

Learn how to create new users and user permissions.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I change my password?

Learn how to change your Sellbrite password.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Inbox Notifications & Messages

Learn how inbox notifications and messages work in Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

What is Sellbrite's API and do I need it?

Learn more about APIs, and what you can do with Sellbrite's API.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Credit Card Not Working

Learn why the credit card you are using to sign up for Sellbrite is not being accepted.
Angela Forsyth avatar
Written by Angela Forsyth
Updated over a week ago
Amazon FAQs

How do I request changes to incorrect data on an existing Amazon product page?

Learn how to contact Amazon to correct information on product pages.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Why Am I Overselling on Amazon?

Learn about ghost listings, and how to avoid them.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Amazon MFN Prime Orders

Learn how to fulfill Amazon Prime orders that are received in Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Can I sell a product that is not currently on Amazon's catalog?

Learn how to list to an existing Amazon listing.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Listing/Product data provided (and not provided) by Amazon

Learn what information Amazon provides upon listing import, and what they do not.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I change the handling time for my Amazon listings in Sellbrite?

Learn how to change your Amazon listing handling time.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Using FBA with Sellbrite

Learn how Sellbrite integrates with Fulfillment by Amazon (FBA).
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Connecting your Amazon account

Learn the steps to connect your Amazon account to Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated this week

How do I reconnect my Amazon channel?

Learn how to reconnect your Amazon channel when it is showing a disconnected status in Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Amazon International: Overview & FAQs

Learn how Sellbrite integrates with Amazon International marketplaces.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Amazon Quick FAQs

Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Amazon Common Errors

Learn how to avoid and correct errors you receive when creating Amazon listings.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago
eBay FAQs

eBay Guaranteed Delivery

Learn how to use eBay's Guaranteed Delivery options in Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I schedule eBay listings?

Learn how to schedule your Draft eBay listings to go live at some future date and time.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How to collect sales tax on eBay & how to use a Tax Table

Learn how to collect sales tax on your eBay listings, and when you should use eBay's Tax Table option.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Why does Sellbrite remove links from my eBay descriptions?

Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Editing eBay Listings

Learn how to edit your eBay listings from Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Can I add SKUs to my eBay listings from Sellbrite?

Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

eBay Overview and FAQs

Learn how Sellbrite integrates with eBay.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

eBay International overview & FAQs

Learn how Sellbrite integrates with eBay International marketplaces.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

How do I renew my eBay token?

Learn how to renew your eBay token.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

eBay common errors

Learn how to avoid and correct errors you receive when creating eBay listings.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

Complying with eBay's Product-Based Shopping Experience

Learn how to meet eBay's new Product-Based Shopping Experience requirements using Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

eBay Strike-Through Pricing

Learn how to use eBay's Strike-Through Pricing option in Sellbrite.
Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago

eBay Quick FAQs

Michael Ugino avatar
Written by Michael Ugino
Updated over a week ago