FAQs & Troubleshooting

Answers to Common Questions and Issues

Michael Ugino avatar Holland Rocha avatar Angela Forsyth avatar
117 articles in this collection
Written by Michael Ugino, Holland Rocha, and Angela Forsyth
Sellbrite Settings

Why is my sales channel disconnected in Sellbrite?

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Written by Michael Ugino
Updated over a week ago

How do I connect shipping carriers to my Sellbrite account?

Learn how to connect Fedex, UPS and USPS to your Sellbrite account.
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Written by Michael Ugino
Updated over a week ago

How do I add additional warehouses?

Learn how to add multiple warehouses for multiple inventory locations.
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Written by Michael Ugino
Updated over a week ago

How do I categorize my products?

Learn how to organize your products in Sellbrite with categories.
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Written by Michael Ugino
Updated over a week ago

How can I edit my Sellbrite account information?

Learn more about the Account Info page in your Sellbrite account.
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Written by Michael Ugino
Updated over a week ago

How do I cancel my Sellbrite subscription?

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Written by Michael Ugino
Updated over a week ago

How to configure fulfillment options in Sellbrite

Learn how to configure various fulfillment options in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

How can I change my payment information?

Learn how to change your payment information.
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Written by Michael Ugino
Updated over a week ago

How do I change my plan?

Learn how to change your subscription plan.
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Written by Michael Ugino
Updated over a week ago

Add users & set permissions

Learn how to add multiple users and assign user permissions to your Sellbrite account.
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Written by Michael Ugino
Updated over a week ago

How to set pricing rules to customize Price Sync

Learn how to use pricing rules to control the prices you list on each sales channel.
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Written by Michael Ugino
Updated over a week ago

Can I create separate users for my account?

Learn how to create new users and user permissions.
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Written by Michael Ugino
Updated over a week ago

How do I change my password?

Learn how to change your Sellbrite password.
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Written by Michael Ugino
Updated over a week ago

Inbox Notifications & Messages

Learn how inbox notifications and messages work in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

What is Sellbrite's API and do I need it?

Learn more about APIs, and what you can do with Sellbrite's API.
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Written by Michael Ugino
Updated over a week ago

Credit Card Not Working

Learn why the credit card you are using to sign up for Sellbrite is not being accepted.
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Written by Angela Forsyth
Updated over a week ago
Amazon FAQs

How do I request changes to incorrect data on an existing Amazon product page?

Learn how to contact Amazon to correct information on product pages.
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Written by Michael Ugino
Updated over a week ago

Can I switch my Amazon listings between FBA and FBM from Selbrite?

Learn how to change your Amazon listing fulfillment type in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Why Am I Overselling on Amazon?

Learn about ghost listings, and how to avoid them.
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Written by Michael Ugino
Updated over a week ago

How do I sell a product that is not currently on Amazon?

Learn how to list to an existing Amazon listing.
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Written by Michael Ugino
Updated over a week ago

Amazon MFN Prime Orders

Learn how to fulfill Amazon Prime orders that are received in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Listing/Product data provided (and not provided) by Amazon

Learn what information Amazon provides upon listing import, and what they do not.
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Written by Michael Ugino
Updated over a week ago

How do I change the handling time for my Amazon listings in Sellbrite?

Learn how to change your Amazon listing handling time.
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Written by Michael Ugino
Updated over a week ago

Using FBA with Sellbrite

Learn how Sellbrite integrates with Fulfillment by Amazon (FBA).
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Written by Michael Ugino
Updated over a week ago

Connecting your Amazon account

Learn the steps to connect your Amazon account to Sellbrite.
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Written by Michael Ugino
Updated over a week ago

How do I reconnect my Amazon channel?

Learn how to reconnect your Amazon channel when it is showing a disconnected status in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Amazon International: Overview & FAQs

Learn how Sellbrite integrates with Amazon International marketplaces.
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Written by Michael Ugino
Updated over a week ago

Amazon quick FAQs

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Written by Michael Ugino
Updated over a week ago

Amazon common errors

Learn how to avoid and correct errors you receive when creating Amazon listings.
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Written by Michael Ugino
Updated over a week ago
eBay FAQs

eBay Guaranteed Delivery

Learn how to use eBay's Guaranteed Delivery options in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

eBay Listing Templates

Learn more about Listing Templates available for the eBay channel.
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Written by Michael Ugino
Updated over a week ago

How do I schedule eBay listings?

Learn how to schedule your Draft eBay listings to go live at some future date and time.
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Written by Michael Ugino
Updated over a week ago

Creating eBay Listings

Learn how to create eBay listings from Sellbrite.
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Written by Michael Ugino
Updated over a week ago

How to comply with eBay's new link policy

Learn how to comply with eBay's new link policy.
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Written by Michael Ugino
Updated over a week ago

How to collect sales tax on eBay & how to use a Tax Table

Learn how to collect sales tax on your eBay listings, and when you should use eBay's Tax Table option.
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Written by Michael Ugino
Updated over a week ago

Why does Sellbrite remove links from my eBay descriptions?

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Written by Michael Ugino
Updated over a week ago

Editing eBay Listings

Learn how to edit your eBay listings from Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Can I add SKUs to my eBay listings from Sellbrite?

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Written by Michael Ugino
Updated over a week ago

eBay Overview and FAQs

Learn how Sellbrite integrates with eBay.
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Written by Michael Ugino
Updated over a week ago

eBay International overview & FAQs

Learn how Sellbrite integrates with eBay International marketplaces.
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Written by Michael Ugino
Updated over a week ago

How do I renew my eBay token?

Learn how to renew your eBay token.
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Written by Michael Ugino
Updated over a week ago

eBay common errors

Learn how to avoid and correct errors you receive when creating eBay listings.
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Written by Michael Ugino
Updated over a week ago

Complying with eBay's Product-Based Shopping Experience

Learn how to meet eBay's new Product-Based Shopping Experience requirements using Sellbrite.
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Written by Michael Ugino
Updated over a week ago

eBay Strike-Through Pricing

Learn how to use eBay's Strike-Through Pricing option in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

eBay quick FAQs

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Written by Michael Ugino
Updated over a week ago
Jet.com FAQs

Jet Listing Templates

Learn about the various Listing Templates available for the Jet channel.
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Written by Michael Ugino
Updated over a week ago

Editing Jet listings

Learn how to edit your Jet listings from Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Managing your Sellbrite settings for Jet

Learn how to manage your Jet channel settings in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Managing Jet orders

Learn how to ship, cancel, refund, and return Jet orders in Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Importing Your Jet Listings

Learn how to import your existing Jet Listings into Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Jet fulfillment nodes & Sellbrite warehouse locations

Learn how to map Jet Fulfillment Nodes to Sellbrite Warehouse Locations.
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Written by Michael Ugino
Updated over a week ago

Creating Jet listings

Learn how to create Jet listings from Sellbrite.
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Written by Michael Ugino
Updated over a week ago

First time seller: completing the Jet Runway

Learn how to complete the Jet Runway in order to start selling on Jet with Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Jet common errors

Learn how to avoid and correct errors you receive when creating Jet listings.
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Written by Michael Ugino
Updated over a week ago

Jet quick FAQs

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Written by Angela Forsyth
Updated over a week ago

Connecting your Jet account to Sellbrite

Learn how to connect your Jet account to Sellbrite.
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Written by Michael Ugino
Updated over a week ago

What are fulfillment nodes and how do they work with Sellbrite?

Learn how to map Jet Fulfillment Nodes to Sellbrite Warehouse Locations.
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Written by Michael Ugino
Updated over a week ago

Jet "unauthorized" listings

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Written by Michael Ugino
Updated over a week ago

First time seller approved on Jet.com: what's next?

Learn how to set up your Jet Partner Portal before integrating with Sellbrite.
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Written by Michael Ugino
Updated over a week ago
Products

Can I Add ASIN Numbers to My Products in Bulk?

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Written by Michael Ugino
Updated over a week ago

Adding & Managing Product Variations

Learn how to add variations to a single product, as well as how to group single products together to form a variation product.
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Written by Michael Ugino
Updated over a week ago

How do I save the import template as a CSV Spreadsheet (a .csv file)?

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Written by Michael Ugino
Updated over a week ago

Why do my UPCs look different in my Product CSV spreadsheet?

Learn how to properly format your UPC numbers with a CSV file.
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Written by Michael Ugino
Updated over a week ago

Updating Images for Active Listings

Learn how to update images in bulk for your active listings.
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Written by Michael Ugino
Updated over a week ago

Can Sellbrite Create Barcodes For My Products?

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Written by Michael Ugino
Updated over a week ago

How do I export my inventory quantities from Sellbrite?

Learn how to export inventory data from your Sellbrite account.
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Written by Michael Ugino
Updated over a week ago

How do I export a spreadsheet of my products?

Learn how to export a CSV file that contains all of your product data.
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Written by Michael Ugino
Updated over a week ago

Why are my images rotated? Uploading Images taken via tablet or phone

Learn to upload images taken using a tablet or smart phone to Sellbrite.
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Written by Michael Ugino
Updated over a week ago

Why do I need a "Size" for the parent of a variation listing?

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Written by Angela Forsyth
Updated over a week ago

Can I create a bundle or kit of products?

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Written by Michael Ugino
Updated over a week ago

Unavailable Channels for Building Products in the Setup Guide

Learn why some channels cannot build products in Sellbrite during setup.
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Written by Angela Forsyth
Updated over a week ago