If your Amazon channel shows a disconnected status in Sellbrite, it's usually because the connection was disrupted outside of Sellbrite, not because of anything you did in Sellbrite itself.
Amazon places a time limit on all third-party connections, and most disconnections happen simply because that time limit expired. Reconnecting is usually quick.
Step 1. Check for a connection error message
In your Sellbrite account, go to your channel settings and look for a Connection Error message. It typically reads:
Connection error: AccessDenied: Access to Products.GetMatchingProductForId is denied.
Step 2: Check your user permissions in Amazon Seller Central
Next, check whether Sellbrite is still listed as an active user in your Amazon account. Go to Settings > User Permissions in Seller Central to check.
If Sellbrite is not listed as an active user
You'll need to reconnect the channel from Sellbrite. Start from your Settings page:
Go to Sales Channel Integrations.
Select Connect a New Channel.
Continue through the steps to add your Amazon channel.
Note: Don't delete your existing Amazon channel before going through these steps. Deleting your Amazon channel removes all current data in Sellbrite, and this data cannot be recovered.
Once you finish adding your Amazon channel, Sellbrite redirects you back to your Sales Channel Integrations page, and you'll see your Amazon channel reconnected.
If Sellbrite is listed as an active user, but still shows disconnected
Go back to Sellbrite and test the connection.
If testing the connection doesn't resolve the issue, contact us at support@sellbrite.com for assistance.