Frequently Asked Questions
Q: Why does my Sellbrite account end in "last_name"?
A: Sellbrite uses BigCommerce's "Single Click Install" technology. When you install Sellbrite from the BigCommerce App Store, this installation method only passes us a single field, which we've set to your email address. Since we don't receive a last name during this process, our system defaults that field to "last_name." You can go to Settings at any time and clear the "last_name" value from your account if you'd like.
Q: Can I update my inventory in Sellbrite from BigCommerce?
A: No. Sellbrite's inventory sync works in the opposite direction: you update inventory in one place (Sellbrite), and that update pushes out to all your connected channels, including BigCommerce. Learn more about Inventory Sync.
Q: Can I access Sellbrite from my BigCommerce Store?
A: Yes. Sellbrite's BigCommerce app lets you access your Sellbrite account directly from within your BigCommerce store. Learn more about the BigCommerce App.
Q: Can Sellbrite route orders from my other channels, like eBay and Amazon, back to my BigCommerce store?
A: No. Sellbrite imports all your orders from every connected channel, but it doesn't route orders between channels. If you use ShipStation, Sellbrite can send all your channel orders to ShipStation for easy fulfillment. Learn more about our ShipStation integration.
Q: If I update my products in BigCommerce (change name, description, etc.) will that update my products in Sellbrite and my listings on my sales channels?
A: No. Similar to inventory sync, you should make product updates or changes in Sellbrite first. From there, you can push those updates out to your linked listings on other channels.