Error 107
Full Message: "You haven't selected a category yet. Please choose an eBay category for this listing, then try republishing."
This error appears when a listing doesn't have an eBay category selected. eBay won't let you publish any listing without one.
How to fix it: Select an eBay category for the listing, then republish it.
Error 715
Full message: "eBay does not accept product weights over 15oz. If your product weighs over 15oz, round up to 1lb and try republishing. You can adjust your product weight in the Edit Product page."
This error will be displayed if the weight in your product data contains a value higher than 15 in the Ounces field. eBay does not accept weights over 15 ounces. You must round up to a pound or round down to 15 ounces.
To fix: Edit the weight on the product page and rebuild the draft listing.
Error 17
Full message: "It looks like you are trying to re-list an item that ended more than 90 days ago. Navigate to this item's product page and create a new listing from there."
Error 17 will be displayed if you are trying to relist an ended eBay listing that has been ended for 90 days or more, eBay will completely remove it from their system. As a result, when you attempt to relist, eBay will return this error because the listing ID no longer exists.
How to fix it: Rebuild the listing from scratch, starting from the All Products tab.
Full message: "Uh oh! It looks like this listing contains images that are hosted by eBay and Sellbrite. eBay does not allow two different types of images to be used for a listing."
Error 20004
Error 20004 will be displayed when eBay detects that you have self-hosted images in eBay (images you directly uploaded to eBay) and try to add photos using an external system like Sellbrite or Dropbox.
eBay doesn't allow 2 different types of images to be used for listings. Your listings must all be the same type of image...either self-hosted (directly uploaded in eBay) or from a third-party hosting system like Sellbrite or Dropbox.
To resolve the issue, try the steps below. If these don’t work, you may need to end the listing and relist it, as the error will likely persist otherwise.
Option 1:
Delete the images from your variations, leaving only one image (preferably on the parent product).
Publish the listing to eBay.
Once that one image is live on eBay, upload the images for each variation again and check whether the error returns.
Option 2:
Go to the eBay listing and manually copy the Sellbrite-hosted image URLs for the parent and each variation.
Delete the listing from Sellbrite by selecting Delete within the listing.
Run an eBay listing import.
Open the newly imported listing in Sellbrite and select Sync from eBay.
Error 21919303
Full message: "Uh oh! It looks like you're missing one or more required item specific. Navigate to the Category & Format tab and provide any missing information in the 'Required Item Specifics' section."
This error appears when listing variation products to eBay, and it happens when the variation attribute in your draft listing doesn't match the variation attribute on the product itself. For example, if your listing maps to a "Size" attribute but the product is actually set up with a "Men's Size" attribute, the mismatch triggers this error. The attribute on the product must match the attribute in the listing exactly.
How to fix it: Go to the Category & Format tab and make sure the variation attribute on your product matches the one mapped in your listing.
Error 240
Full message: "eBay is not accepting this listing. The title or description may contain improper words, or the listing may be in violation of eBay policy."
Unlike the other errors above, Error 240 can appear for several different reasons. Here are the most common causes:
You're new to eBay.
If you've never listed on eBay before, you need to create your first listing directly through your eBay account. You can't create your very first eBay listing through Sellbrite, or you'll see this error.
Your listing violates eBay's pricing guidelines.
Prices set unusually low, such as $0.99 with free shipping, can get flagged since this pattern is often linked to scams or feedback manipulation. Make sure your price is in line with similar listings, unless you're selling items like trading cards, where this pricing pattern is normal.
Your account doesn't have enough positive feedback.
eBay requires a certain amount of established positive feedback before you can list through a third-party application like Sellbrite.
You've reached your eBay selling limit.
eBay caps either the number of items you can list or the total dollar amount of your listings. If you've hit this limit, you'll need to contact eBay directly to request an increase.
Your auction listing has a quantity greater than 1.
eBay auctions can only be listed with a quantity of 1. Double-check that your auction listing's quantity is set correctly before publishing.
Your listing contains an @ symbol or an email address.
eBay doesn't allow email addresses anywhere in a listing, including in the Return Policy section. Check your listing for visible email addresses or stray @ symbols.
Your listing has an incorrect category assignment.
Make sure your product is assigned to the correct primary category in eBay. Sellbrite usually suggests categories accurately when you start the listing process, but it's worth double-checking before you publish.