Here are answers to the most common questions about using Sellbrite with Shopify. Note that some answers differ depending on which version of Sellbrite you use.
Sellbrite Standalone is the original version of Sellbrite, where all sales channels (Amazon, eBay, Etsy, Shopify, etc.) are connected directly to Sellbrite.
Sellbrite for Shopify is a newer version that allows Shopify users to manage products, inventory, and order fulfillment from within Shopify. Learn more about Sellbrite for Shopify here.
Can I update my inventory in Sellbrite from Shopify?
Can I update my inventory in Sellbrite from Shopify?
Yes, if you are using Sellbrite for Shopify.
If you are using Sellbrite Standalone, all inventory quantity adjustments must be made in Sellbrite. If you have Inventory Sync enabled, this will update linked listings across all channels. Learn more here.
Why aren't my images updating on Shopify?
Why aren't my images updating on Shopify?
New images should appear on your Shopify listings immediately after publishing. Updates to existing images (replacements or edits) may take up to 4–6 hours to reflect on your Shopify storefront due to Shopify's API. To avoid sync issues, do not upload or modify images directly in Shopify while waiting for updates to appear.
Does Sellbrite integrate with Shopify POS?
Does Sellbrite integrate with Shopify POS?
Yes, but not directly. Your Shopify store acts as the go-between for Sellbrite and Shopify POS. Orders from Shopify POS come into Sellbrite via your Shopify store, and inventory adjustments from Sellbrite update Shopify POS via your Shopify store.
If you are using Sellbrite for Shopify, orders from Shopify POS will appear in your Shopify orders page automatically.
Can I connect more than one Shopify store to my Sellbrite account?
Can I connect more than one Shopify store to my Sellbrite account?
Yes. There is no limit to the number of accounts you can connect in Sellbrite Standalone, even if they use the same shopping cart. If you use Sellbrite for Shopify, you can only connect one account.
Can Sellbrite route orders from my other channels back to my Shopify store?
Can Sellbrite route orders from my other channels back to my Shopify store?
Yes, if you are using Sellbrite for Shopify.
If you are using Sellbrite Standalone, all orders are automatically sent to Sellbrite for fulfillment. If you have ShipStation connected, Sellbrite can send all your channel orders to ShipStation for easy fulfillment. Learn more here.
If I update my products in Shopify, will that update my products in Sellbrite and my other channels?
If I update my products in Shopify, will that update my products in Sellbrite and my other channels?
Yes, if you use Sellbrite for Shopify. Any product changes made in Shopify will feed into Sellbrite automatically and, depending on which templates and recipes you have applied, may also update your listing information.
If you use Sellbrite Standalone, all product updates must be made in Sellbrite and then published to Shopify.
What if I change my custom Shopify store domain?
What if I change my custom Shopify store domain?
If you change your Shopify store domain, Sellbrite will not be able to sync data to your store immediately. To fix this, run a new listings import from Shopify to Sellbrite — this will refresh Sellbrite with the updated store data.