This article will explain how to refund and complete your returned Walmart orders.
Walmart order returns can now be processed in Sellbrite!
Sellbrite will notify you when there is a pending return for a Walmart order and you can see your Walmart order returns in the Returns tab of the Orders page.
IMPORTANT: Once a return has been delivered to the return address specified to your buyer, you have 48 hours to issue a refund and complete the return request, otherwise Walmart will refund the buyer in full on your behalf.
To return a Walmart order, simply open a Pending Return order by clicking on the order # and then select Return Item(s) in the Order Details page.
It's important to remember that when you are marking order items as returned, you're also issuing a Refund to the buyer as well. You can therefore also issue a refund in full, or issue a partial refund for a given return.
To issue a full refund, simply select "Confirm" from this first screen.
If you need to issue a partial refund, select "Show Return Options".
You can then deduct the total refund amount given back to your buyer by adding a Shipping Fee or Restocking Fee of up to 20%. Charging a shipping or restocking fee will require you to enter a reason for the fee charges, in order for Walmart to review the partial refund request.