This article will teach you how to fulfill your multichannel orders by sending them to FBA automatically or manually.
Before reading this article, you should be familiar with how FBA works with Sellbrite. Learn more about how FBA works with Sellbrite here.
Sellbrite lets you use Fulfillment by Amazon to ship any order, from any channel, as long as you have available FBA inventory.
There are two ways you can send orders to FBA using Sellbrite: automatically or manually.
Automatically Sending Orders to FBA
This option will automatically send your orders to Fulfillment by Amazon within 20 minutes of the order importing into Sellbrite, so please make sure you read and understand these instructions before enabling this option.
To automatically send orders to FBA from any channel, you'll need to turn on FBA Auto-Fulfillment for any channel you wish to have orders automatically Fulfilled by Amazon. To do this, go to the Channel Settings page for any channel you wish to have orders automatically Fulfilled by Amazon, and find FBA Auto-Fulfillment.
Once this option is enabled, you can choose to only send orders to FBA if the entire order can be fulfilled, or allow partial shipments.
Below this option, you then only need to map out the channel's shipping speeds to FBA's shipping speeds, so when orders import from this channel into Sellbrite, they can be sent to FBA with the correct shipping speed. The shipping options for some channels will be automatically populated in this section as you receive new orders from that channel, and will be set to Standard shipping by default.
Orders will now be automatically sent to FBA for this channel within 20 minutes of the order being imported into Sellbrite. Once Amazon ships the order, the actual Ship Date will appear, along with tracking info. Tracking info will then be sent to the original sales channel, and the order will be marked shipped.
Manually Sending Orders to FBA
To manually ship an order with FBA, go to your Orders tab, and find your orders in the Ready to Ship tab.
Click into an order to view the Order Details page. At the top of the page, you'll see a button to Send to FBA. In the middle of the page, you'll see the warehouse from which Sellbrite has pulled inventory for this order. You'll also see the fulfillment speed and originating sales channel.
To fulfill an order, click Send to FBA. You will get a confirmation popup asking you to choose the fulfillment quantity and the fulfillment speed.
Note: fulfillment speed will be Standard by default. You will need to be sure to adjust it if your customer selected a faster ship speed on your sales channel.
The fulfillment quantity feature allows you to split an order into multiple shipments.
For example, if the order was for 2 units, and you wished to ship one unit yourself, you could adjust this down to 1 and only send the order to FBA to ship 1 unit. You could then add your own shipment to the order as well for the other unit.
Once you send the order to FBA, a shipment will appear on the order. This will show the estimated Ship Date for the product. The order will also be moved into the Shipping tab of your Orders page.
The order will also show Fulfilled where the warehouse location once sat. At this point, an Inventory Transaction will be created for the product and it will be removed from inventory allocation.
Once Amazon ships the order, the actual Ship Date will appear, along with tracking info. Tracking info will then be sent to the original sales channel, and the order will be marked shipped.