Managing Etsy Orders

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This article will teach you about Order Fulfillment for Etsy using Sellbrite.

Orders are pulled into Sellbrite every 15 minutes from Etsy, and any other connected channels.

Orders come into Sellbrite attached to a Listing, which must be linked to a Product, so that Sellbrite can adjust inventory quantities across all channels for that Product.

Orders are displayed by their statuses, which also update every 15 minutes. When you click on the Orders tab, you will start in the 'Ready to Ship' tab by default.

Open orders include those that are Awaiting Payment, as well as those marked Ready to Ship.

Canceling orders

Orders cannot be canceled in Sellbrite. To cancel an order, you must do so on Etsy.

We do not receive canceled orders updates from Etsy. Please contact us if an order is canceled on Etsy. We will be happy to adjust the order status for you within Sellbrite.

Note: Because Etsy does not indicate if an order is canceled, inventory that is already Reserved for an order will NOT return to your Available inventory pool. If you contact us about a canceled order, we will return the unit to your Available total and remove it from Reserved status.

Fulfilling orders

You cannot currently print shipping labels from Sellbrite. However, you can export your orders out of Sellbrite to send to your fulfillment software. Show me more

Once shipped, you can create shipments in the Orders tab to push carrier and tracking info back to Etsy. Show me more

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