Frequently Asked Questions

Q: What versions of WooCommerce do you support?

A: We support WooCommerce versions 2.4-2.6 and versions 3.0-3.9. 

If you are on version 4.0, which was just recently released, this version is not compatible with Sellbrite. You will need to downgrade to version 3.9 or earlier to be compatible with Sellbrite.
: Can I update my inventory in Sellbrite from WooCommerce?

A: No. Sellbrite's inventory sync is the exact inverse of this method, allowing you to update inventory from one location (Sellbrite), which then updates all connected channels, including WooCommerce. Learn more here.

: Can Sellbrite route orders from my other channels, like eBay and Amazon, back to my WooCommerce store?

A: No. All orders are imported into Sellbrite. If you use ShipStation, then Sellbrite can send all of your channel orders to your ShipStation account for easy fulfillment. Learn more here.

: If I update my products in WooCommerce (change name, description, etc.) will that update my products in Sellbrite and my listings on my sales channels.

A: No. Similar to inventory sync, product updates or changes should be made in Sellbrite first, then you can update your linked listings accordingly. Learn more here.

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