Frequently Asked Questions

Q: My variation products have images, why don't they appear in my Etsy listings?

A: Currently Etsy variation images are not supported by Sellbrite. For now, we recommend adding your variation images to the parent product.

Q: Why don't my inactive/sold out listings activate when I update inventory?

A: Inactive/sold out listings will need to be renewed before inventory can begin to sync. You can renew your Etsy listings one at a time, or in bulk from the Etsy Listings Manager page.

Q: Will Sellbrite generate SKUs for my products from Etsy?

A: Yes, but only if you choose to automatically build products in Sellbrite from your Etsy listings. Remember that Etsy does not have any concept of a SKU, so automatically building products in Sellbrite from Etsy will auto-generate SKUs. Learn more here.

Q: If I update my listings in Etsy (change name, description, etc.) will that update my products in Sellbrite and my listings on my sales channels?

A: No. Similar to inventory sync, product updates or changes should be made in Sellbrite first, then you can update your linked listings accordingly.

Q: Why do my variations look different on Etsy?

A: When listing your variation items on Etsy, Sellbrite combines the different variation fields into one custom variant per SKU. Learn more here.

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