In your Orders tab in Sellbrite, All of the orders from various sales channels appear in various order status tabs (learn more about orders here). All orders should be assigned to a warehouse. If Sellbrite could not assign the order, then it means the system couldn't find the Product, and the order will be marked as assigned. There are ways to fix these orders and prevent them from happening in the future.

Unassigned orders in Sellbrite occur when an order is imported by Sellbrite but does not get assigned to an inventory warehouse. This happens in two ways. Either there is not a Product in your Products tab (Products are assigned to warehouses for inventory purposes) for an order item or order items, or the order item has a different SKU (Stock Keeping Unit) than a Product in the Products Tab and the Listing is unlinked to a Product.

  

Sellbrite cannot locate a Product for the Order

Order items that do not have a Product in Sellbrite typically exist because the sales channel Listing was never imported and a Product was never created for that SKU.

Example: Order 2592 was imported in from Shopify and was not assigned to a warehouse because the SKU in the order item did not link to a Product. This is indicated inside of the order by seeing if there is a SKU in the inventory SKU column of the order.

 
In order to assign this order, the Shopify listing for the order item that was purchased needs to be imported into Sellbrite.

STEP 1: To import go to Settings [Gear Icon] > "Import Data" > [Shopify Icon] > Select "Yes, auto-build products (they do not already exist in my catalog)" > Optional: select whether you want to import hidden listings on Shopify > "Begin Import". This is going to build A Product from your Shopify Listing.

 
STEP 2:
Click on the "Orders" Tab > Select "Orders" > Filter for "Unassigned" orders under "Ships From" on the left-hand side > Click on the Order number > Hit the button that says "Refresh".

Sellbrite should have searched to find the Listing and the Product in the system and linked the order to a Product and a Listing, and the Listing and Products should appear in the order as purple hyperlinks

  

The Order Item has a Listing SKU but not a Product SKU

Order items may have a Listing in Sellbrite, but the Listing may not be linked to a Product, which means the order cannot be assigned to a warehouse (Products are assigned to warehouses, not Listings).

For example:

Order 2951 was imported into Sellbrite, the order item has a Listing in the system, which is indicated by the purple hyperlinked SKU under the order item title. However, the Product SKU does not exist in Sellbrite or the Listing is not linked to a Product.

In order to fix this order, you either have to link the unlinked Listing to an existing Product or create a Product from the unlinked Listing.

STEP 1: Click "Listings" > [Shopify Icon] > Search for the Listing> hover over the Unlinked Icon > Click "Link to Product" > Search for the SKU of the Product in the Products tab> Click Select. This will manually link your unlinked listing to the product in your Products tab.

or

Click "Listings" > [Shopify Icon] > Search for the Listing > hover over the Unlinked Icon > Hit "Create New Product" This will create a Product in your Products tab.

 
STEP 2:
Click on the "Orders" Tab > Select "Orders" > Filter for "Unassigned" orders under "Ships From" on the left-hand side > Click on the Order number > Hit the button that says "Refresh".

Sellbrite should have searched to find the Product in the system and linked the order to that Product. Now the Product SKU should appear in the order with a purple hyperlink.

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