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Fixing Orders that are Unassigned (Not Assigned)
Fixing Orders that are Unassigned (Not Assigned)

Learn why an order is not assigned, how to fix unassigned orders, and how prevent them from happening in the future.

Holland Rocha avatar
Written by Holland Rocha
Updated over a week ago

If you use Sellbrite to process your orders, you may have noticed some orders containing an alert, and an error-like message in the order page that says "not assigned". How and why does this happen?

Orders can appear as not assigned for a couple of reasons:

1. The product(s) in the order do not exist in your Sellbrite Inventory.

You can quickly determine if this is the reason your order is not assigned.
Looking at the screenshot below, you will notice that there is no SKU in the "Inventory SKU" column. This indicates that the product does not exist in your inventory.

If this is the case, you will need to build this product so that the order can be assigned. The easiest way to build a new product is by running a listing import from one of your sales channels. In this case, it may be best to run a listing import from the same channel the order came from.

It's also possible that the product does exist in your inventory, but is using a different SKU. If so, you will need to make sure that your listings are linked to this product, so that Sellbrite will be able to locate it when orders are imported. Learn more about linking listings, here.

If linking a product doesn't update the order automatically, click 'Refresh' and the order will no longer display this error.

2. You do not have an available quantity to support the order.

When a product does not have an available quantity that can fulfill the order, Sellbrite is unable to assign a warehouse to the order. Simply put, an order will appear as "not assigned" if the product being ordered is oversold.

This is also easy to confirm. Unlike the example above, a SKU will be present in the "Inventory SKU" column of the order.

If you are able to fulfill the order, navigate to the product page and adjust your on hand quantity to make this order fulfillable. Then, navigate back to the order and click on the "(not assigned)" text. A pop-up will appear, allowing you to add an available quantity to the order. Click "Save Changes" when you're done.

If you are not able to fulfill the order, and it has oversold by mistake, you will need to cancel the order.

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