You can process Walmart order returns directly from Sellbrite, without needing to log into your Walmart Seller Center.
Where to find Walmart returns
Sellbrite notifies you whenever a Walmart order has a pending return. You can also view all your Walmart returns anytime in the Returns tab of the Orders page.
Important: Once a return is delivered to the return address you provided to your buyer, you have 48 hours to issue a refund and complete the return request. If you miss this window, Walmart automatically refunds the buyer in full on your behalf.
How to process a return
Open a Pending Return order by selecting the order number.
On the Order Details page, select Return Item(s).
Keep in mind that marking order items as returned also issues a refund to the buyer at the same time. You can issue either a full refund or a partial refund.
To issue a full refund, select Confirm.
To issue a partial refund, select Show Return Options instead.
From there, you can reduce the total refund amount by adding a shipping fee or restocking fee of up to 20%. If you charge either fee, Walmart requires you to enter a reason for the charge so it can review the partial refund request.
