​Q: My variation products have images, why don't they appear in my Etsy listings?

A: Currently Etsy variation images are not supported by Sellbrite. For now, we recommend adding your variation images to the parent product.

​Q: Why don't my inactive/sold out listings activate when I update inventory?

A: Inactive/sold out listings will need to be renewed before inventory can begin to sync. You can renew your Etsy listings one at a time, or in bulk from the Etsy Listings Manager page.
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​Q: Can I connect multiple Etsy stores to Sellbrite?

A: Yes, you can! There is no limit to the amount of accounts you can connect, even if they are the same marketplace or shopping cart.

Q: Will Sellbrite generate SKUs for my products from Etsy?

A: Yes, but only if you choose to automatically build products in Sellbrite from your Etsy listings. Remember that Etsy does not have any concept of a SKU, so automatically building products in Sellbrite from Etsy will auto-generate SKUs. Learn more here.

Q: If I update my listings in Etsy (change name, description, etc.) will that update my products in Sellbrite and my listings on my sales channels?

A: No. Similar to inventory sync, product updates or changes should be made in Sellbrite first, then you can update your linked listings accordingly.

Q: Why do my variations look different on Etsy?

A: When listing your variation items on Etsy, Sellbrite combines the different variation fields into one custom variant per SKU. Learn more here.

Q: Why aren't addresses being imported on my Etsy orders?

A: Etsy released an update near the end of 2024 that affects how buyer address information is shared through their API. As of this change, Etsy no longer provides buyer shipping addresses to third-party applications like Sellbrite. Unfortunately, this is entirely Etsy's decision and outside of our control. Currently, only Shippo and ShipStation (Etsy's preferred shipping partners) are allowed to access full address data for order fulfillment.

If your Etsy channel was connected to Sellbrite before October 21, 2024, you should still see shipping addresses come through. As long as you NEVER disconnect or manually revoke the Sellbrite app from within your Etsy dashboard, you shouldn't see any issues.