Here are answers to the most common questions about using Sellbrite with Etsy.
My variation products have images — why don't they appear in my Etsy listings?
My variation products have images — why don't they appear in my Etsy listings?
Etsy variation images are not currently supported by Sellbrite. We recommend adding your variation images to the parent product instead.
Why don't my inactive or sold out listings activate when I update inventory?
Why don't my inactive or sold out listings activate when I update inventory?
Inactive and sold out listings need to be renewed before inventory can begin to sync. You can renew your Etsy listings one at a time, or in bulk from the Etsy Listings Manager page.
Can I connect multiple Etsy stores to Sellbrite?
Can I connect multiple Etsy stores to Sellbrite?
Yes. There is no limit to the number of accounts you can connect, even if they are the same marketplace or shopping cart.
Will Sellbrite generate SKUs for my products imported from Etsy?
Will Sellbrite generate SKUs for my products imported from Etsy?
Yes, but only if you choose to automatically build products in Sellbrite from your Etsy listings. Because Etsy doesn't use SKUs, Sellbrite will auto-generate them for any products built this way. Learn more here.
If I update my listings in Etsy, will that update my products in Sellbrite and my other channels?
If I update my listings in Etsy, will that update my products in Sellbrite and my other channels?
No. Similar to inventory sync, product updates should be made in Sellbrite first, then pushed to your linked listings accordingly.
Why do my variations look different on Etsy?
Why do my variations look different on Etsy?
When listing variation items on Etsy, Sellbrite combines the different variation fields into one custom variant per SKU. Learn more here.
Why aren't shipping addresses being imported on my Etsy orders?
Why aren't shipping addresses being imported on my Etsy orders?
Etsy released an update in late 2024 that changed how buyer address information is shared through their API. As of this change, Etsy no longer provides buyer shipping addresses to third-party applications like Sellbrite. This is entirely Etsy's decision and outside of our control. Currently, only Shippo and ShipStation (Etsy's preferred shipping partners) are allowed to access full address data for order fulfillment.
If your Etsy channel was connected to Sellbrite before October 21, 2024, you should still see shipping addresses come through, as long as you have never disconnected or manually revoked the Sellbrite app from within your Etsy dashboard.