Sellbrite automatically imports orders from your sales channels every 15 minutes. When orders are imported, your inventory quantities will adjust based on the SKUs found in each order. To learn more about orders, check out this video.
Orders are displayed by their statuses, which also update every 15 minutes. When you first land on the Orders page, the 'Ready to Ship' tab will display by default.
Understanding order statuses in Sellbrite
Open
This tab includes all orders that are Awaiting Payment, Ready to Ship, and Shipping. These are the orders that have not been closed out yet.
Awaiting Payment
If Sellbrite hasn't received payment confirmation from a channel, the order will remain in the 'Awaiting Payment' tab.
In most cases, payment settlement will happen before the order is imported to Sellbrite. In some cases, the payment may not settle immediately. For example, if an eBay PayPal payment hasn't yet been paid.
Ready to Ship
Once payment is confirmed, an order will appear in the 'Ready to Ship' tab. This tab is displayed by default, and includes the orders that are ready for fulfillment.
Shipping
Once a shipment is created, an order moves the into 'Shipping' tab. Sellbrite will update the channel the order came from, moving the order into its next status.
Completed
Once an order has been shipped, it will appear in the Completed tab. All of the items in the order must have been shipped and the order completed in the channel for the order to move to this tab.
Canceled
If an order is canceled, it will move into the Canceled tab. The entire order must have been canceled in the channel for the order to move to this tab.
NOTE: Currently, only Walmart orders can be canceled directly in Sellbrite. To cancel any other orders, you must do so on the originating sales channel.
Once canceled, the "Reserved" inventory from a canceled order will de-allocate and return to your 'Available' total if the order has not yet been completed.
Can't find an order? Check these filters
If an order doesn't appear in the Orders page, the most common cause is the date filter or archiving. Here's what to check:
Date filter defaults to 30 days
When you first open the Orders page, the date filter is set to the last 30 days by default. If the order was placed before that window, it won't appear in any tab until you adjust the date range.
This also applies to orders that are reserving inventory. If you don't see an open order that you expect to be holding inventory, adjust the date filter to a wider range to locate it.
Archived orders
Completed orders are automatically archived after 90 days. If you're looking for an older completed order, select the Archived orders only checkbox on the Orders page to make it visible.
Open orders — including those in the Awaiting Payment, Ready to Ship, or Shipping tabs — are never archived, regardless of their age. If an open order isn't visible, adjusting the date filter is the first step.