If you process orders in Sellbrite, you may occasionally see a "Not Assigned" message on an order. This means Sellbrite was unable to assign a warehouse to the order. There are two reasons this can happen.
Reason 1: The product doesn't exist in your Sellbrite inventory
If a product in an order doesn't exist in your Sellbrite inventory, the Inventory SKU column on the order will be blank.
To fix this, you need to create the product in Sellbrite so the order can be assigned. The easiest way to do this is by running a listing import from the sales channel the order came from.
It's also possible that the product exists in your inventory but is using a different SKU. If that's the case, you'll need to make sure the listing is linked to the correct product so Sellbrite can locate it when orders are imported. Learn more about linking listings here.
If linking the product doesn't update the order automatically, select Refresh and the "Not Assigned" message will clear.
Reason 2: You don't have enough available inventory to fulfill the order
When a product doesn't have enough available quantity to fulfill an order, Sellbrite can't assign a warehouse to it. This happens when a product is oversold.
In this case, a SKU will be present in the Inventory SKU column, but the available quantity won't be enough to fulfill the order.
If you have the inventory to fulfill the order, go to the product page and adjust your on-hand quantity. Then go back to the order and select the "Not Assigned" text. A window will appear where you can assign an available quantity to the order. Select Save Changes when you're done.
If you are unable to fulfill the order and it has oversold by mistake, you will need to cancel the order.
