How to Cancel Walmart Orders
It's important to note that Walmart orders can only be canceled before they are shipped. To cancel a Walmart order:
Go to the 'Orders' page and find the order you want to cancel.
Click on the 'Cancel Items' button.
NOTE: This button might not be immediately visible after receiving the order. If it's not, try clicking the 'Refresh' button on the order details page. The button might not appear right away because Walmart needs to confirm that Sellbrite has received the order, which can take up to 20 minutes.
Select the items you want to cancel. If you want to cancel all items in the order, you can do so with one action.
The cancellation process will take a moment to reflect in your Walmart Seller Center. Log in to your Walmart Seller Center and go to your Order Dashboard to confirm the cancellation. The canceled order should show a 'Canceled' status next to each item.
How to Refund Walmart Orders
Only Completed orders can be refunded from Sellbrite. To refun a Walmart order:
Go to the 'Orders' page and find the order you want to cancel.
Click on the 'Refund Items' button.
Similar to canceling items, it may take a few minutes for the 'Refund Items' button to appear after Walmart's acknowledgment of the shipment. Simply click 'Refresh' in the order and the button will appear sooner.
You can refund all charges associated with the order, including selling price, shipping charges, and any item tax or shipping tax associated with the order. You'll also need to select the reason for the refund.
Once saved, the refund should post immediately to Walmart. Check your order dashboard again to confirm the action was successful. You will notice the status of both order items is still Shipped, but the value of the order should be $0.