If you process or ship orders outside of Sellbrite through a carrier like FedEx, UPS, or USPS, you can still keep your sales channels up to date. Just enter your tracking information in Sellbrite and it will push the shipment details back to the originating channel and notify your customer automatically.
Mark an Order as Shipped
To mark an order as shipped:
Open the order you want to update.
Select Mark as Shipped.
An Add Shipment Info window will appear. Fill in the following:
Select the Ship Date from the calendar.
Enter the Tracking Number.
Select the Carrier.
Select Save Shipment.
Once saved, the shipment confirmation will be sent back to the sales channel and to your customer. The order will be marked Shipped in Sellbrite.
Cancel a Shipment
Sometimes a shipping label is created with an error, or a shipment is added with the wrong carrier. You can cancel any shipment directly from the order in Sellbrite, whether it was added through Sellbrite or through a shipping integration like ShipStation.
Find and open the order.
Scroll to the bottom of the order to find the Shipments section.
Select Cancel Shipment next to the shipment you want to remove.
Any new shipment information you add to the order after canceling will be pushed back to the originating channel.
