Duplicate Etsy orders can occasionally appear in Sellbrite, typically due to payment issues. Here’s why this happens and how to handle it.
Why Duplicate Orders Occur
Declined Payment or Fraudulent Orders
If a customer's payment is declined or Etsy flags an order as fraudulent, Etsy will delete the order from your account. However, the deleted order may still be imported into Sellbrite, where it will appear as unpaid.
Payment Issue Resolved
If the customer resolves a payment issue with Etsy, a new order will be generated with the same buyer information but a different Etsy order number. This creates multiple orders in Sellbrite for the same Etsy purchase, even though only one order appears in Etsy.
How to Cancel a Duplicate Order
Since the duplicate orders don't exist in your Etsy account, they can't be canceled there. You'll need to cancel them directly in Sellbrite.
To cancel a duplicate order:
Locate and open the order.
Select Mark as Canceled.
